AURORA platform is an enterprise resource planning (ERP) platform developed by LUZ to enable an effective service delivery and enhance the client experience. AURORA provides critical capabilities across our operational areas to ensure that we can seamlessly integrate these areas and manage all relevant internal as well as external information through one single platform. This eliminates the challenge of a hybrid and disconnected service environment that would impose significant challenges on any service provider as well as the client receiving our services.
While most off-the-shelf technologies make a company’s processes fit their technology, AURORA has been developed to mirror and control the sophisticated localization processes in place at LUZ. Our development methodology has been to establish the discipline first, then build the technology to fit the process.
AURORA brings together sophisticated features in a unique environment that is tailored specifically for the translation needs of life science clients:
- Translation management (including bid and project tracking)
- Customer relationship management
- Financial management (including purchasing and budgeting)
- Quality management (including CAPAs)
- Project and resource planning (including risk management)
- Service performance and metrics management
From controlling project plan sign-offs to ongoing linguist quality monitoring — all features are focused on standardization and repeatability of best practices and client-centered services. AURORA effectively manages process variance without compromising flexibility while maintaining a unique service experience for each client.
AURORA offers a vast range of metrics to our clients through AURORA Reports. The workflow and content management features allow us to simplify the sharing of translation assets using the AURORA Review and AURORA TM Share modules.