Delivering quality translations goes beyond the translation itself. It's the robustness and quality of the entire delivery system that define our clients' experience with us and our offerings.

First and foremost, we are a service business that utilizes human skills and technology as a means to facilitate a positive client experience in addition to delivering quality services.

Account Management

• Dedicated project managers (single point-of-contact)
• Dedicated language teams to ensure consistent quality and terminology
• Scheduled project status updates
• Free access to features of AURORA LSM™, including bid requests, project status updates, spending history, service performance data, etc.

Quality

• Certified Quality Management System (ISO 9001/ISO 13485)
• Industry-compliant business practices (EN 15038/ASTM F-2575-06)
• Expanded quality assurance (LUZ QA™ Model) to manage quality at all levels
• Utilization of SAE J2450 standard for measuring translation quality and monitoring linguistic performance
• Unique AURORA LSM™ platform for managing quality records (21 CFR Part 11 compliant), including document control, CAPAs, project delivery, etc.
• Certified, pre-qualified, and tested linguists
• Continuous improvement of business practices
• Ongoing training of staff/team members

Capacity and Scalability

• Over 1,200 life science linguists, editors/proofreaders, desktop publishing specialists, and localization engineers
• On-demand linguists to support more than 65 common language combinations
• Modular, predefined account team structures to ensure timely and responsive service
• Integrated service approach through AURORA LSM™ allows consistent and streamlined project management across account teams and geographies regardless of project size, type, and frequency

Staying in touch with our clients and the life science industry is critical for our success. To achieve this, we publish the Medical Device Translation News (or MDTN for short).

The MDTN is an information resource created to help readers understand healthcare regulatory initiatives, trends, and language requirements—issues that directly affect business decisions.

The editorial staff of the MDTN works with correspondents, physicians, health and regulatory industry groups, and medical specialists around the world to present up-to-date regulatory information affecting global markets including Europe, Asia, and Latin America.

Already an MDTN subscriber?

Follow below link to access the MDTN archive.

• Life science translation and localization
• Linguistic validation
• Supported languages

• Multilingual project management
• Multilingual desktop publishing
• Localization engineering
• Multimedia production

• In-country review management
• IRAP Lite™ solution

• Enabling asset management
• Translation memory management
• Terminology management
• Document management

• Process design
• Technology deployment