Job Title: Strategic Account Manager
Job ID: 1107/06
Job Location: Preferably Boulder/Denver (CO) or San Francisco (CA)

NOTE: This is a full-time position.

back

The Strategic Account Manager (SAM) is responsible for identifying, retaining, and growing strategic clients by managing these relationships as well as executing account-appropriate strategies.

In this role, the SAM provides consultative services to proactively identify opportunities for developing value-adding client solutions. This includes understanding the client's processes and industry as well as recognizing changing client needs and expectations.

In addition, the SAM evaluates account growth potentials to determine priorities and required resource allocation by collaborating with Sales, Marketing, and Production. The SAM also presents approved new services and solutions to clients to promote their benefits and added value.

This position is located within the United States, preferably in the San Francisco or Boulder/Denver area. An offsite/remote working arrangement is possible if outside of San Francisco or Boulder/Denver.

• Completed four-year college/university degree required
• At least two years working experience in the localization/translation industry required
• At least two years experience managing client relationships required
• Strong interpersonal skills required
• Self-confident and professional demeanor required
• Excellent written and verbal communication skills required
• Fluent communication skills of verbal and written English required
• Solid technical/computer skills required
• Intercultural awareness required
• Strong attention to detail and excellent organizational skills required
• Must be goal-driven
• Must shows initiative
• Working knowledge of project management principles desired
• Good presentation skills desired
• Verbal and written fluency in at least one foreign language highly desired
• Be inquisitive and curious in identifying and collecting client data
• Strong ability to multi-task
• Accustomed to fast-paced and deadline-driven environments
• Able to work in a team
• Ability to adapt to change and learn new skills/technologies quickly
• Verbal and written fluency in at least one foreign language a plus
• Experience with desktop publishing applications (e.g., Word, FrameMaker, etc.) a plus